• Contact

Contact

Need help with an order, delivery, or product? Our team will respond quickly and efficiently. Email us at info@vape444.com . 💬


How to contact us

  • Main email (after-sales service & orders) : info@vape444.com
  • Languages : French / English / Dutch
  • Opening hours : Mon → Fri, 10:00–18:00 (CET)
  • Response time : within 24 business hours in the vast majority of cases

Tip: For express processing, include your order number (e.g., #1345) in the email subject line.


Customer service & order tracking

Have you placed an order and would like a follow-up?
Send an email to info@vape444.com with:

  • order number
  • name + delivery postal code
  • your question (adding/deleting items, changing address, etc.)

We will send you the tracking link and the exact delivery status. 🚚


Deliveries in Europe

  • Estimated delivery time : 1 to 4 business days depending on the country
  • Areas served : France, Netherlands, Germany, Luxembourg, Italy, Spain, Denmark, Sweden, and other EU countries
  • Shipping costs : free for orders over €65 (depending on destination)

For any logistical questions (delays, changes to the pickup point, damaged packages), please write to info@vape444.com and include a photo of the package if necessary. 📦


Returns, exchanges & after-sales service

If an item presents a problem, contact info@vape444.com before returning it.
Please include:

  • order number
  • photos/videos of the product in question
  • the batch/QR code if present on the packaging

We will provide you with the return address and the exact procedure (exchange, credit note, refund, as applicable). 🔁

Professionals & B2B

Retailers, shops, marketplaces, influencers: we support you.

- Requests for volume and wholesale pricing

- Availability, new products, pre-orders

- Partnerships & dropshipping

Direct contact: info@vape444.com (subject: B2B ). 🤝


Quick FAQ

Where is my package?

You will receive a tracking email as soon as your order is shipped. If you don't receive an email, please write to info@vape444.com with your order number.

Can I modify/cancel my order?

Yes, as long as the order has not been shipped . Write to us immediately at info@vape444.com (subject: Cancellation/Modification + order number).

A product is defective, what should I do?

Contact us with photos/videos , batch/QR number , and order number . We process quickly via replacement, credit note, or refund depending on eligibility.

Do you offer multi-purchase discounts?

Yes! Automatic discounts are applied to the cart (e.g. -10% / -15% / -20% depending on quantity).

Do you deliver outside the EU?

Write to us at info@vape444.com with your country and postal code: we will confirm the feasibility, the timeframe and the cost.

Privacy & GDPR

Your data (name, email, address, message content) is used solely to process your request and for after-sales service . You can exercise your rights of access/deletion by writing to info@vape444.com . 🔐

Need help now?

We're here to help you. 💙