Contact

Customer service & order tracking

Placed an order on vape444.com and want to track it or make a change?

Send an e-mail to info@vape444.com with:

• Your order number
• Your name and delivery postcode
• Your question (add or remove items, change of address, etc.)

We’ll reply with the tracking link and the exact delivery status of your parcel. 🚚

Shipping across Europe

• Estimated delivery: 1–4 business days depending on the country.
• Zones: France, Netherlands, Germany, Luxembourg, Italy, Spain, Denmark, Sweden & other EU countries.
• Shipping cost: free from €65 (depending on destination).

For logistic questions such as a delay, a relay point change or a damaged parcel, write to info@vape444.com and attach a photo of the parcel if needed. Full details are available on our Shipping & Delivery page.

Returns, exchanges & after-sales

If a product is faulty or there is an issue with your order, please contact info@vape444.com before sending anything back. Include:

• Your order number
• Photos or videos of the product concerned
• The batch / QR code if available on the packaging

We’ll confirm the correct return address and procedure (replacement, store credit or refund, depending on the case). 🔁 You can also review our dedicated Returns & Refunds policy.

Professionals & B2B

Retailers, vape shops, marketplaces, influencers – we’re here to support your business with wholesale pricing and volume discounts.

• Requests for B2B pricing & volume
• Stock availability, new launches & pre-orders
• Partnerships, bundles & dropshipping

Contact us at info@vape444.com with subject “B2B” or visit the Vape444 B2B – puff wholesale page for more information.

Quick FAQ – most common questions

Where is my parcel?
As soon as your order is shipped, you receive a tracking e-mail. Don’t see it in your inbox, Promotions or Spam? Write to info@vape444.com with your order number and we’ll resend the link.

Can I change or cancel my order?
Yes, as long as the order has not been shipped yet. Contact us immediately at info@vape444.com (subject: Change/Cancel + order number).

A product is defective – what should I do?
Please contact us with photos/videos, the batch or QR code and your order number. We handle cases quickly via replacement, store credit or refund (depending on eligibility). More details are available on the Returns & After-Sales page.

Do you offer multi-buy discounts?
Yes – automatic discounts apply in the cart (for example –10% / –15% / –20% depending on quantity). You can also check our puff bundle offers.

Do you ship outside the EU?
Send us an e-mail at info@vape444.com with your country and postcode. We will confirm if shipping is possible, plus the estimated delivery time and cost.

For more information, you can visit our full Vape444 FAQ, Shipping & Delivery page and Privacy Policy.

Privacy & data protection (GDPR)

Your data (name, e-mail, address, message content) is used only to process your request and provide customer service. You can exercise your rights of access, correction or deletion at any time by writing to info@vape444.com.

For full details, please read our Vape444 Privacy Policy.

Need help right now?

For orders, shipping, support or returns → info@vape444.com
For wholesale / B2B → info@vape444.com (subject: B2B)

With Vape444 you get responsive customer support, clear tracking for every order and dedicated help for all your vape questions.