• Return and refund policy

Return and refund policy

Returns & Refunds – Vape444

Customer-first policy EU-based shop 14-day return window Email support: info@vape444.com

At Vape444, your satisfaction is our priority. We are committed to delivering high-quality products and a smooth shopping experience for every order, across all the countries we serve in Europe.

Need help right now? Reach our support team directly at info@vape444.com or use the contact form on our website.

At a glance – how our returns work

  • 14 days from delivery to request a return or exchange.
  • Items must be unopened, unused and in original packaging.
  • Contact our team first – no returns without prior approval.
  • Refunds are made to the original payment method.
  • Return shipping is paid by the customer, unless the error is on our side.

When can I return?

You may request a return within 14 days of receiving your parcel, as long as the products are sealed, unused and not damaged.

Who pays return shipping?

Return costs are paid by the customer, except when the issue is due to our mistake (wrong item, defective on arrival, etc.).

Defective or wrong items

If you receive a faulty product or the wrong item, we will cover all return costs and send a replacement or refund you in full.

How to request a return or exchange

  1. Inspect your order as soon as it arrives to confirm everything matches your expectations.
  2. Contact our customer service within 14 days at info@vape444.com. Please describe the issue and specify whether you prefer a return, exchange or store credit.
  3. Check product condition: items must be in their original packaging, unopened, unused and undamaged.
  4. Receive your return authorisation: our team will provide you with a return number and the exact instructions and address for sending the products back.
  5. Processing: once your parcel is received and inspected, we will process your exchange or refund as quickly as possible.

Refunds

If you prefer a refund instead of an exchange, we will issue it after we have received and checked the returned items. Refunds are always made to the same payment method used for your original order (for example Visa, Mastercard, Bancontact or iDEAL).

Unless the error is on our side, return shipping costs are the responsibility of the customer. For more information on delivery options and shipping costs, you can also visit our

Defective products or order errors

If a product arrives defective, damaged or if you receive the wrong item, please contact us immediately at info@vape444.com.

  • Include your order number and a short description of the issue.
  • Add clear photos or a short video showing the defect or error.
  • Mention any batch / lot number or QR code printed on the packaging, if available.

In these cases we will correct the situation quickly and at no extra cost to you – either via replacement, store credit or full refund, depending on the case.

Questions about our returns & refunds policy?

If you have any questions about how returns, exchanges or refunds work at Vape444, or if you need help with a specific order, our customer support team is here to help.

You can reach us at info@vape444.com or through the Contact page on our website.

Thank you for choosing Vape444 for your vaping products. We are committed to giving you a safe, reliable and enjoyable shopping experience – before and after your purchase.